Trade Support
We support a number of jewellers around the country predominantly with gemstone setting and laser engraving services. But we also have a well-equipped workshop and therefore, we can help with many other jewellery services.
Our standard price list can be found here but please use this as a guideline only.
Trade FAQ
What is your turnaround time?
Our turnaround time is normally 10 to 14 working days but as we approach the busy season, it can take up to 20 working days.
What if I have something urgent?
Express service is possible with an extra charge of 50%. For urgent jobs, please date when required and we will endeavour to complete for you.
What do I need to send with the jewellery?
Every packet has to have clear instructions of the work. Drawings are much appreciated for complex jobs.
How do I send my packets to you?
We receive jobs via post Royal Mail special delivery, same with return. If you can give me a heads up that we are to expect a parcel from you, that would be great. Note that we do not run to the post office. Instead, our parcels are collected from the shop. Any delays with Royal Mail is out of our control.
How do you manage the jobs when they get to you?
We open each envelope when the bench is ready for them so we won’t check your parcel as a whole upon arrival. Therefore you may get separate emails from us if we have any enquiry.
What if a stone breaks during setting?
Unfortunately, stones can break during setting. If this is the case, we will use your spare stones and if you have not sent us any, we will notify you so you can make a decision to send a replacement. We do not replace your stones as they are not supplied by us and therefore we can't hold any guarantee to the quality of your stones.
Breakage are very common in softer materials such as emeralds, aquamarines, tourmalines, opals. Breakage is less common in diamonds, sapphires and rubies.
How do I pay?
Payments are invoiced before dispatch for the first few parcels and once we are established, I can issue a 14 day credit.
You can pay via bank transfer or phone us to pay using your debit/credit card.
01892 458042
Tips & Advice
- Send the correct sizes of the stones for the mount. If unsure, send a few sizes so we can choose the best match.
- Send spare stones for more delicate materials such as emeralds, aquamarine, opals, topaz etc.
- Clean the casting and the stones before sending to us.
- Clear and concise instructions of the work we need to do.
- Use a generic packaging. Do not send anything that belongs to a customer.
- Specify if you want us to finish the article, i.e polish, rhodium etc.
Opening Hours
Monday | CLOSED
Tuesday to Friday | 9:00 – 16.00
Saturday | 10:00 – 15:00
Sunday | CLOSED
Address
The Diamond Setter
39-41 The Pantiles
Tunbridge Wells, Kent
TN2 5TE
01892 458 042
customercare@thediamondsetter.co.uk
Make a Booking
For all bespoke services, we offer complimentary cleaning & polishing - for life. Just because you deserve it.
