Frequently Asked Questions

Wedding bands start from around £1,000. A plain gold or platinum band sits at the lower end of that range, while diamond-set, shaped, or more detailed designs will cost more. Every wedding band we make is crafted to sit perfectly alongside your engagement ring, and Lorraine or Gavin will advise on profiles, widths, and metals during your appointment.

Yes. We offer 0% APR finance for up to 24 months, allowing you to spread the cost of your jewellery with no interest charges. Finance is available on bespoke commissions, wedding bands, and other services. Full details are on our finance page.

A jewellery valuation costs between £85 and £150, depending on the number of items. Valuations are carried out by Lorraine, our GIA certified gemmologist (Gemological Institute of America), and you receive a detailed written report suitable for insurance purposes. You can book a valuation appointment at The Pantiles.

You meet with Gavin or Lorraine, either face-to-face at our Pantiles showroom or via video call. Together you will discuss your ideas, your budget, and your timeline. There is no need to prepare anything in advance, though you are welcome to bring photos, sketches, or inherited pieces if you have them. Consultations are completely free and carry no obligation. You can book an appointment here.

Not at all. Many of our clients arrive with only a rough idea, and some have no idea where to start. That is exactly what the consultation is for. Gavin and Lorraine will talk you through the options, show you examples of previous work, and help you shape your ideas into a design that suits your taste and budget. The process is collaborative from the very beginning.

Most bespoke pieces take between 2 and 8 weeks from approved design to finished ring. More complex commissions, or pieces that require sourcing a specific stone, can take up to 6 months. The timeline depends on design complexity, stone availability, and any changes made during the process. If you have a deadline such as a proposal date or wedding, let us know at your first appointment and we will plan around it. We have written a detailed guide to bespoke engagement ring timelines if you would like to read more.

Yes. We use CAD (computer-aided design) to create a 3D render of your piece before any metalwork begins. You can see exactly how the finished ring will look, request changes, and approve the design before Gavin starts crafting it. This step removes the uncertainty of commissioning something you cannot see in advance.

Both are real diamonds with the same chemical structure, hardness, and visual appearance. Natural diamonds formed over billions of years deep underground. Lab-grown diamonds are created in controlled laboratory conditions using advanced technology. The main practical difference is price: a lab-grown diamond typically costs significantly less than a natural diamond of the same size and quality. The choice comes down to personal preference and budget. We work with both, and Lorraine will guide you through the options. Our natural vs lab-grown diamond page covers this in more detail.

Yes. You can select from loose natural or lab-grown diamonds that we source to your specifications, or you can bring your own stones. All diamonds we supply are independently certified by GIA (Gemological Institute of America) or IGI (International Gemological Institute). Lorraine, our GIA certified gemmologist, personally assesses every stone that goes into a commission.

Yes. All natural diamonds are sourced from suppliers who comply with the Kimberley Process, which exists to prevent conflict diamonds from entering the supply chain. Lab-grown diamonds are also available as an ethical alternative with a lower environmental footprint. Responsible sourcing is a standard part of every commission we undertake.

Yes. Jewellery remodelling is one of our specialities, and prices start from around £500. We can repurpose your existing gold, platinum, diamonds, and gemstones into a completely new design that suits your style. Many of our remodelling clients are surprised to learn this is even possible, so if you have inherited or unworn pieces sitting in a drawer, they are almost certainly worth bringing in. Any materials we do not use are returned to you. Read more about our jewellery remodelling service.

We carry out ring resizing, stone replacement, claw re-tipping, chain repairs, soldering, rhodium plating, polishing, and full restoration. All repairs are completed by Gavin or Lorraine in our onsite workshop at The Pantiles. For simpler jobs, repairs can sometimes be done while you wait. You can find full details on our jewellery repair page.

Yes. Every bespoke piece, repair, and remodelling project is designed and made by The Diamond Setter in our fully equipped workshop at The Pantiles in Tunbridge Wells. Nothing is outsourced to a third party. Your jewellery stays in our care from the first sketch to the finished piece, and you are welcome to visit the workshop during your consultation.

We offer in-person ring sizing at The Pantiles, which is the most accurate method. If you are buying a ring as a surprise, we have several discreet ways to help you work out the right size without giving away the secret. Any bespoke ring can also be resized after a proposal if the fit is not quite right. Our ring size guide has more tips.

Yes. Our showroom and workshop are at 39 to 41 The Pantiles, Royal Tunbridge Wells, Kent, TN2 5TE. All visits are by appointment so that we can give you our full attention. You can also arrange a video consultation from anywhere if visiting in person is not practical. Book an appointment or call us on 01892 458042.